I have no profile photo in the Healy Watch App
Usually the photo is taken when logging in to the Healy Watch app. Sometimes, this step is skipped. To either add a new profile photo or change the existing one in the Healy Watch app, go to Settings - Personal Information. Press the "Picture" button there. The existing photo or the empty field will then appear. Now you can either take a new photo or import one from your gallery.
How does the “Take Photo” feature work?
The “Take Photo” function can be found on your Healy Watch App by going to Settings – Device Settings. Once you press on it, the camera screen will come up on your smartphone, and there will be a blue camera button displayed on your Healy Watch ...
There is no data displayed in my Healy Watch App
For data to appear on the Healy Watch App, you first need to connect the Healy Watch to the app and synchronize the data.
My Healy Watch is not connecting to the Healy Watch App
For the connection to be possible, you first need to make sure: - Battery is charged - Healy Watch is ready for operation - Healy Watch is located near the smartphone (<10m) - Healy Watch is not connected to another smartphone If the issue is not ...
Can I connect another Healy Watch to my account?
Yes! Go to Device Management, choose the preferred Healy Watch and synchronize its data with the Healy Watch App.
The Healy Watch App can't find my Healy Watch
In the case where your Healy Watch App can't find your Healy Watch device under "Device Management", make sure that: 1) The Healy Watch device is fully charged, 2) The Healy Watch device is not connected to another smartphone (white line on top left ...