I have lost My Programs list
Currently, if you logout of your HealAdvisor App and log back in with another account, all entries from the previous account will be deleted. All data will also disappear if you reinstall the app, since the data is stored locally on your smartphone and not on the Cloud.
Nothing appears in my Shopping list
The Shopping list is updated with foods when you add a Digital Nutrition program to „My Programs“. You also have to set your nutrition type and intolerances, which you can do on the Shopping List screen.
How many programs can I run during one day?
Healy recommends running a maximum of 2-3 programs a day; please consult the Healy manual and the First Steps guide for better understanding programs and frequency of use.
In what cases can I lose my data?
If you log out of your account and then log in with another one, or if you reinstall the App, all your input in the App will be lost: Assistant information, results and programs you previously added to the My Programs page. However, your input ...
Is there a limit to the number of programs we can run in the course of one day?
There is no actual limit. But you should only apply a limited number of programs per day depending on your state of health. More information can be found in the “First Steps With Healy” flyer that was provided with your Healy.
Master Key not available / lost
If the Master Key for the HealAdvisor Analyse App is no longer available, the Cloud data of that account needs to be reset. In order to do so, log into the HealAdvisor Analyse App. On the "Import Master key" screen, you will notice the option to ...