There is no data displayed in my Healy Watch App
For data to appear on the Healy Watch App, you first need to connect
the Healy Watch to the app and synchronize the data.
The Healy Watch device shows wrong date and/or time
The Healy Watch device takes the date and time data information directly from your smartphone when connected to the Healy Watch App. Sometimes when it is turned off for some time or left charging, it can display wrong info if turned on but not yet ...
Can I connect another Healy Watch to my account?
Yes! Go to Device Management, choose the preferred Healy Watch and synchronize its data with the Healy Watch App.
My Healy Watch is not connecting to the Healy Watch App
For the connection to be possible, you first need to make sure: - Battery is charged - Healy Watch is ready for operation - Healy Watch is located near the smartphone (<10m) - Healy Watch is not connected to another smartphone If the issue is not ...
The Healy Watch App can't find my Healy Watch
In the case where your Healy Watch App can't find your Healy Watch device under "Device Management", make sure that: 1) The Healy Watch device is fully charged, 2) The Healy Watch device is not connected to another smartphone (white line on top left ...
The Healy app displayed an incorrect serial number after scanning.
There are two codes to scan on the back of the Healy. A QR Code and a Data Matrix Code. The QR Code needs to be scanned. If, after scanning the Healy, an arbitrary sequence of numbers is displayed instead of the regular serial number (e.g. ...