Problems with the contact indicator (black circle, white, grey)
Please check first if the electrodes are connected correctly and have good contact with the skin. For better contact, moisten the electrodes with a few drops of water.
If the contact indicator is still black, it may be that the skin resistance (e.g. due to dry skin) is still too high, in this case please increase the intensity of the frequency program.
A grey contact indicator is intentionally programmed into some programs. It means that the contact indicator is deactivated.
What does the progress percentage underneath the progress circle actually mean?
The progress analysis for three different frequencies in the “Selection” and “Resonance” mode (see the Guide for the Healy App) underneath the progress circle can range from negative -100% to positive +100%. The progress percentage is analyzed every ...
Login button is grey in the HealAdvisor Analyse App
If you can't login into the HealAdvisor Analyse App because the login button is greyed out, please check the following: -the email address space is filled in and has the appropriate email format -the password space is filled in -all three agreements ...
How do I get the SOS feature to work?
To enable the SOS feature, please follow the steps below: 1) Import an SOS contact onto your Healy Watch App in Settings – Personal Info. 2) Toggle on the SOS function on your Healy Watch App in Settings – Device Settings to make it visible on your ...
The HealAdvisor App subscriptions have a greyed out button and cannot be started
This is because either you don’t have access to the subscriptions (because you did not purchase them) or they are not yet enabled for you (not yet activated). Restart the App and check if your internet connection is good. You can also logout of your ...
Login button is greyed out