App frequently loses connection to Healy

App frequently loses connection to Healy

If the Healy app is frequently losing connection to your Healy, please try the following steps:

- Restart the Healy app and try again,
- Exit the app, reset the Healy device (hold the power button for 15-20 seconds until steady green light) and try again,
- Fully charge your Healy,
- If none of the steps above work for you, try the following:
iOS -> restart the phone
Android -> clear Bluetooth cache and data on your smartphone (tutorials on how to do it can be found online, if you need assistance reach out to our support).

    • Related Articles

    • My Healy is not connecting to the Healy App

      For the connection to be possible, you first need to make sure: 1.    Healy is full charged 2.    Healy is ready for operation 3.    Healy is located near the smartphone (<10m) 4.    Healy is not connected to another smartphone If the issue is not ...
    • My Healy is not connecting to the Healy App

      For the connection to be possible, you first need to make sure: 1.    Healy is full charged 2.    Healy is ready for operation 3.    Healy is located near the smartphone (<10m) 4.    Healy is not connected to another smartphone If the issue is not ...
    • Can't find my Healy device in the smartphone Bluetooth settings

      Connecting the Healy device does not go through your Bluetooth settings. Instead, you can connect to both Healy App and HealAdvisor Analyse App in these Apps. The connection screen in both Healy App and HealAdvisor Analyse App appears after reading ...
    • When I press on „Start Program“, it tells me to install the Healy App, which I already have

      For this step to work, it is best to uninstall your current Healy app and download the newest version of the Healy app available at the App Store/Play Store. Press the „Install“ button; it will redirect you to the Healy version that is necessary for ...
    • My Healy Watch is not connecting to the Healy Watch App

      For the connection to be possible, you first need to make sure: - Battery is charged - Healy Watch is ready for operation - Healy Watch is located near the smartphone (<10m) - Healy Watch is not connected to another smartphone If the issue is not ...