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The HealAdvisor expert database is constantly being
improved and new data is being added frequently. The database update is
silent, meaning that it happens automatically every few hours. You can also send a request from within the HealAdvisor App to the experts team who then will process your request.
How is the database of the HealAdvisor App updated?
New content of the HealAdvsior database is updated in the HealAdvisor app in real-time if you have an internet connection. This means you don’t need to exit the App in order for this step to be successful. It will happen automatically and it will be ...
The Healy Watch App can't find my Healy Watch
In the case where your Healy Watch App can't find your Healy Watch device under "Device Management", make sure that: 1) The Healy Watch device is fully charged, 2) The Healy Watch device is not connected to another smartphone (white line on top left ...
How does the “Find Phone” feature work?
The “Find Phone” function can be found on your Healy Watch device by going to Functions – Find Phone. Once you press on it, it will send a signal to your smartphone which will start ringing. To ensure that it works, make sure that: 1) The Healy Watch ...
Can't find my Healy device in the smartphone Bluetooth settings
Connecting the Healy device does not go through your Bluetooth settings. Instead, you can connect to both Healy App and HealAdvisor Analyse App in these Apps. The connection screen in both Healy App and HealAdvisor Analyse App appears after reading ...
Why am I still able to perfom a Cloud synchronization in Demo mode?
You may still see synchronization buttons in Cloud Settings. Once you press them in Demo mode, this will only download important system databases and translations from the Cloud. These are necessary for the app to function properly. During the ...