I have to manually hold the charging cord on to Healy in order for it to charge
If this happens, please try another charging cable and power plug to check whether the problem lies within the Healy charging socket or the charger itself. If the issue still persists, please reach out to Customer Support to exchange your device. Otherwise, replace the cord and/or charger.
Which charger can be used for Healy?
The USB interfaces on laptop computers sometimes do not provide enough current for charging your Healy. Please use a USB smartphone charger rated to at least 100 mA (all standard smartphone chargers can provide this kind of power). Please also make ...
Healy battery is not fully charged
Usually the Healy should be fully charged after 4 hours of charging, but if you have just purchased a Healy, it might be that the Healy is deeply uncharged, meaning that it should be charged for 12 hours. It is also helpful to repeat the charging ...
The battery of my Healy dies before reaching 0%. What can I do?
Healy’s battery needs a few full charging cycles after its first use until the charge indicator is calibrated and the correct percentage of the charge is showing. For those devices that are still within their first charging cycles, i.e. shortly after ...
The lead part of the cable broke off and is stuck within the internal body of the Healy.
The inner ring of the cable conductor has broken off and is stuck on the gold pin of Healy’s cable connection socket. Note the LOT number (this can be found on the paper sleeve on the cable) and contact Customer Support to arrange for the cable to be ...
How to reset Healy (hardware reset)?
Press and hold the power button on your Healy for 15 to 20 seconds until the green light is permanently on. As soon as you take your finger off the power button, the green light goes off. Now your Healy is reset to factory default and a standard ...