Programs are not opened from Healy Watch or HealAdvisor App "Unbekanntes Program"
If "Unbekanntes Program" PROGRAM_NAME_ABCD appears when trying to start a certain program from either the HealAdvisor App or the Healy Watch App, please make sure that all 3 apps mentioned are fully updated (Apple App Store or Google Play Store). If just updating the apps does not work, please consider reinstalling either the Healy Watch App or the HealAdvisor App.
If the issue still persists, please check if it is just this one program that can't be started, or several, or all of them. If it is just one or a couple of programs that will not start - but other programs will start just fine -, please reach out to support and note the specific program and error message that appears.
Do I have to purchase Healy before I can use the HealAdvisor App?
To use the HealAdvisor App, you need to own a Healy device. To be more specific, you need to have a Healy World account with which you can log into the App. Other than that, owning a Healy is only required when you want to start the recommended ...
When I press on „Start Program“, it tells me to install the Healy App, which I already have
For this step to work, it is best to uninstall your current Healy app and download the newest version of the Healy app available at the App Store/Play Store. Press the „Install“ button; it will redirect you to the Healy version that is necessary for ...
There is no data displayed in my Healy Watch App
For data to appear on the Healy Watch App, you first need to connect the Healy Watch to the app and synchronize the data.
There are no programs shown under Healy Connect
In order for the programs to appear, you must perform a BRA measurement. Once the measurement is complete, you will receive the recommended programs for seven days. Note: To use the Healy Connector module you need the Healy Watch Connector ...
My Healy Watch is not connecting to the Healy Watch App
For the connection to be possible, you first need to make sure: - Battery is charged - Healy Watch is ready for operation - Healy Watch is located near the smartphone (<10m) - Healy Watch is not connected to another smartphone If the issue is not ...