The battery of my Healy dies before reaching 0%. What can I do?
Healy’s battery needs a few full charging cycles after its first use until the charge indicator is calibrated and the correct percentage of the charge is showing. For those devices that are still within their first charging cycles, i.e. shortly after purchase or after a hardware reset, the charge indicator is not yet calibrated.
To calibrate the charge indicator, proceed as follows:
• Connect your Healy with the USB to micro-USB cable to a smartphone charger
• While Healy is charging, press the on/ off button briefly once. Now the right hand LED light should be glowing permanently and flicker periodically.
• Charge your Healy until the right LED light turns off
• Now use your Healy until the battery is completely empty and recharge it again until the right LED light turns off
Now the battery should last for about 3-7 full program runs, depending on which program is being used, due to the differences in their duration and intensity.
Which charger can be used for Healy?
The USB interfaces on laptop computers sometimes do not provide enough current for charging your Healy. Please use a USB smartphone charger rated to at least 100 mA (all standard smartphone chargers can provide this kind of power). Please also make ...
I have to manually hold the charging cord on to Healy in order for it to charge
If this happens, please try another charging cable and power plug to check whether the problem lies within the Healy charging socket or the charger itself. If the issue still persists, please reach out to Customer Support to exchange your device. ...
Healy battery is not fully charged
Usually the Healy should be fully charged after 4 hours of charging, but if you have just purchased a Healy, it might be that the Healy is deeply uncharged, meaning that it should be charged for 12 hours. It is also helpful to repeat the charging ...
Can't find my Healy device in the smartphone Bluetooth settings
Connecting the Healy device does not go through your Bluetooth settings. Instead, you can connect to both Healy App and HealAdvisor Analyse App in these Apps. The connection screen in both Healy App and HealAdvisor Analyse App appears after reading ...
When you try to connect Healy for the first time, you see (in red): “Anderes” device.
“Anderes” is German for “other”, it means “other device”. There are two reasons why this could happen: 1) The first reason may be that there are too many devices in your vicinity. The Healy App is scanning for about 10 seconds and then shows you ...