The plastic clip on my Healy is broken
If your Healy’s attaching clip breaks during normal use, it will be repaired. Healys with the old-style clips and housing will be exchanged; newer clips with the new housing can be exchanged by the user.
In this case, a new clip will be shipped to you.
If you feel that you are not up to the task of exchanging the clip yourself, you need to send your Healy in for repair.
The lead part of the cable broke off and is stuck within the internal body of the Healy.
The inner ring of the cable conductor has broken off and is stuck on the gold pin of Healy’s cable connection socket. Note the LOT number (this can be found on the paper sleeve on the cable) and contact Customer Support to arrange for the cable to be ...
How to reset Healy (hardware reset)?
Press and hold the power button on your Healy for 15 to 20 seconds until the green light is permanently on. As soon as you take your finger off the power button, the green light goes off. Now your Healy is reset to factory default and a standard ...
How to turn on Healy?
Firstly please make sure the Healy is fully charged. After its charged, briefly but firmly push the power button. If it is not turning on, try with a bit more force, on the center of the power icon. If the green light flashes rapidly about 3 times, ...
How do I change my Healy Edition?
To change your Healy Edition in the HealAdvisor app, go to Settings - Your Healy Edition and select your desired combination of Healy frequency programs .
Can't find my Healy device in the smartphone Bluetooth settings
Connecting the Healy device does not go through your Bluetooth settings. Instead, you can connect to both Healy App and HealAdvisor Analyse App in these Apps. The connection screen in both Healy App and HealAdvisor Analyse App appears after reading ...