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I can’t find the term that I am looking for
The HealAdvisor expert database is constantly being improved and new data is being added frequently. The database update is silent, meaning that it happens automatically every few hours. You can also send a request from within the HealAdvisor App to ...
The Healy Watch device shows wrong date and/or time
The Healy Watch device takes the date and time data information directly from your smartphone when connected to the Healy Watch App. Sometimes when it is turned off for some time or left charging, it can display wrong info if turned on but not yet ...
What does the OK or NOK notification text mean when the Healy App is minimized?
When the Healy App is minimized but a program is still running, the OK or NOK notification text tells you if the electrodes/cables are properly attached during a program. -OK means that they are properly attached and conductive -NOK means that they ...
Healy programs are missing after installation
Activate an update manually in the settings, using the "Check for updates" menu (an internet connection is required). If you do not receive the program update, please wait some more time for the activation to go through. If issue still persists, ...
When you try to connect Healy for the first time, you see (in red): “Anderes” device.
“Anderes” is German for “other”, it means “other device”. There are two reasons why this could happen: 1) The first reason may be that there are too many devices in your vicinity. The Healy App is scanning for about 10 seconds and then shows you ...